BT Complaints – 0843 487 1831

If you have a fault with one or more of your BT services you can file a complaint with the BT customer complaints department, often via the BT complaints number, who are obligated to deal with your problems quickly and effectively.

Reasons to complain

The faults you can complain about can take an array of different forms, including a service failure (for example being unable to make a call, connect to the internet or make/receive calls), intermittent service, not receiving the full service you are paying for or other general faults.

You can also complain about sales or billing matters, for example if you have been overcharged for your service or if anything to do with your bill seems incorrect. You may also complain about any ‘general issues’ with BT’s service that do not fall into these categories.

BT Complaints – How to file

There are various means to file a complaint. You may use the BT complaints number for sales, billing and general issues which is open between 8am and 8pm weekdays, and 9am to 6pm on the weekend or the complaints number for technical faults open all day, everyday.

Both these services are free if made on a landline, and you will be speaking to a customer services representative, not an automated machine, if ringing within opening hours. Alternatively, you can use the www.bt.com website, and the “Contact BT” option to quickly begin the complaints process or send a letter addressed to the Customer Service Manager, BT Customer Correspondence Centre, Providence Row, Durham, DH98 1BT.

You can also make separate complaints regarding BT on-demand television or BT Sports content via the above methods or in their dedicated portion of the BT website.

As a customer of BT you have the right to what you pay for. This means that should any issues arise with your service you need to make a complaint with BT, either via the BT complaints number or one of their alternative methods. If you are displeased with the complaint process you can forward your complaint to the Ombudsman service for Communications.