BT Customer Services – 0843 487 1831

bt customer servicesOtherwise known as British Telecom, BT is one of the largest phone, Internet and television providers in the United Kingdom.

Therefore, it is likely that questions or issues may arise from time to time. So, the scope of BT customer services is meant to address the needs of each customer. As there are many different types of clientele, there are likewise a few different contact numbers based on certain categories. It is wise to have a quick look at some of the primary customer services that BT offers.

Home-Based Service Departments

As BT offers a number of different services for the homeowner, there is a BT customer services contact number specifically designed to address any related issues that may be present. Some of the common reasons that one would contact this number include:

•Viewing and paying bills.
•Tracking the status of an order.
•Reporting faults with a service.
•General help issues.
•Complaints.

The communications process will generally begin online. In the “Contact Us” segment of the BT website, there will be a drop-down box that provides a number of choices regarding the type of issue or question one has. Thereafter, the appropriate telephone number will be provided.

Departments for Businesses

Businesses will also enjoy the same options that were mentioned above. A similar online process can be used to be directed to the most relevant department or representative. Of course, the general enquiries number can always be called (in the United Kingdom, this number is 00 44 1793 596931) for assistance.

Information Necessary

It is wise to gather as much information as possible well before contacting BT customer services. For home-based customers, such metrics can include details regarding a high-definition television problem or technical issue with a static telephone line. Likewise, businesses should have all pertinent information ready.

Examples can be billing queries, service outages or a complaint surrounding the speed of the local Internet. The more data that is given to the representative, the easier it will be for him or her to solve the problem or direct the customer to the appropriate department.

It is said that BT customer services are some of the most reliable and efficient in the industry. Still, understanding the necessary fundamentals when seeking a BT customer services contact number is essential to find a solution to a problem or question.